Netherfield House Surgery: 01912370643

Appointments & Prescriptions

Netherfield House SurgeryAppointments & Prescriptions

Routine Appointments

The surgery is open from Monday to Friday, with a limited service on Saturday mornings.

If your condition is non-urgent we strive to provide an appointment to see a doctor within two working days, though you may have to wait longer to see a particular GP. However you have the option to book an appointment days/weeks in advance if this is more convenient for you.

doctor and patient sitting face to face

If you are booking a routine follow up appointment, please try to book well in advance so that we can offer you good choice of times.

If you cannot keep an appointment, please let us know as soon as possible.

Requests for home visits are for patients who are not well enough to visit the surgery. Requests should be made between 8.30am and 10am, unless it is an emergency.
If you feel you need an appointment urgently, due to an acute condition, the receptionist will offer you an appointment to attend that day. This may not be a time that is most convenient to you but you will be seen.
Please say immediately if your call is an emergency. If necessary the receptionist will arrange for the doctor-on-call to speak to you on the telephone to assess the problem and you will be advised what to do.
From 2nd April 2013 – (NHS) 111 is the number to ring when you need medical help, fast advice or are unsure which NHS service you need when the surgery is closed. Calls to 111 are free from landlines and mobile telephones. If it’s a life threatening emergency – dial 999 for an ambulance. Please note that during normal practice opening hours, the practice remains your first point of contact for all routine requests.

Prescriptions

If your medication is authorised for repeat, the Request Form will be attached to your last prescription. If you require a repeat, you can obtain one in any of the following ways:

  • Ring the surgery between 10.30am and 4.00pm, Monday to Friday
  • During opening hours – hand the form in at Reception
  • Place it in the red box on the wall in the lobby
  • Out of hours – put it through the letterbox

Please note: Your request must be submitted by 4pm if you wish to collect it from the surgery the next day.

If you request that your prescription is sent to one of the local pharmacies it will be processed and ready for them to pick up the following day. However some chemists request a 48hr turnaround before your prescription is ready for collection from the pharmacy.

Systmconnect

Please note that FROM 1.4.24 Requests for administrative support can go via E-Consult using this link https://netherfieldhousesurgery.webgp.com/ clicking on the 'SICK NOTES, TEST RESULTS OR ADMINISTRATIVE HELP' TAB. This includes Requests for reports required for holiday or insurance purposes etc. *

OR via your SYSTMONLINE App on your mobile phone or the website at https://systmonline.tpp-uk.com/2/Login?Date=20240404100427.

This can also be used for any Administration and Fit Note requests that you may have and will save you having to call us first. Complete your requirements and we will receive the Task direct to the right person.

The Privacy policy can be viewed via the following link;

https://tpp-uk.com/systmconnect-privacy-policy/#systmconnect-privacy-policy

 *PLEASE NOTE* that all Private reports are sent to our Approved Third Party Clinical Support team for completion on our behalf

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