SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.
SystmOnline is available as an online service or via apps, providing patients with convenience and flexibility when managing their care.
The SystmOnline apps can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). They can be downloaded for free from the Apple App Store and from the Google Play Store – SEARCH FOR – Systmonline or simply click the relevant logo on the SystmOnline Login page.
Useful Video Guides for SYSTMONLINE
IOS – Logging on and changing details
Booking Appointments – Booking & Cancelling
Prescriptions – Ordering http://bit.ly/2x1c4tv
Android – Logging on and changing details
Appointments – Booking & Cancelling
Prescriptions – Ordering http://bit.ly/2weH5dO
Windows – Logging on and changing details
Appointments – Booking & Cancelling
Prescriptions – Ordering http://bit.ly/2weHkpe
Useful Tip
When ordering repeat medications in the APP you need to keep your finger on the first medication until the screen vibrates. This will allow you to choose multiple medications with one request.
CARERS WEEK – Please click on the link below for further information;
https://www.carersuk.org/news-and-campaigns/our-campaigns/carers-week/
CARING FOR YOURSELF AND SOMEONE WITH DEMENTIA
Please click here to find out more about caring for yourself and someone with dementia.
Carers Northumberland is a great website if you're a carer. For more details please click the link below:
Carers Northumberland Newsletters and Events
You can also click here to view the latest support group and carer activity dates.
Please click here to view the Caring Matters Newsletter from Carers Northumberland
If you live in North Tyneside, please go to www.northtynesidecarers.org.uk for more information.
At Netherfield House Surgery we aim to provide patients with the best care we can and we welcome feedback about the services you receive, either when things have gone well or when you feel we didn’t match your expectations.
Leaflets are available on the front desk for you to complete, just ask for a pen and an envelope from reception and your comments will be passed to our Practice Manager. You can fill this form in anonymously or give your name. We do not discriminate against anyone for raising any issues. We greatly appreciate compliments which acknowledge and confirm that we are providing a good service however we take note and look to improve on any comments.
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in this practice in the last full financial year was £83,936 before Tax and National insurance. This is for 3 full time GP, 2 part time GPs and 1 locum GPs who worked in the practice for more than six months.
We respect your right to privacy and keep all health information confidential and secure. We do not divulge without your consent information to anyone outside the practice, except other NHS organisations involved in your healthcare. If other, non-NHS organisations ask for information we request your signed authority before proceeding.
You have a right to know what we hold about you. If you wish to view your medical records please contact the practice manager.
Please Click Here to view Corona Virus Extremely Vulnerable People Support.
If you have not received a letter from the Government or the Practice regarding Shielded patients, please click on the link above to navigate to the Gov.UK website to enable you to register yourself as an Extremely Vulnerable patient and contact the Practice to inform us that you have done this. Many thanks.
Please note that with effect from 1st July 2019 the Practice has gone live with a new telephone system. This has been introduced as part of the 2019/20 GP contract that requires the Practice to become part of a Primary Care Network. Our network (called Cramlington /Seaton Valley PCN) has now been established and the new system will allow us to transfer calls etc. seamlessly between the member Practices.
As part of this, please note that there is now only 1 option when you call the surgery and they are;
Press 1 to continue. This will then be picked up by Reception as required.
Following this there will be a message to let you know where you are in the queue and the expected waiting time.
We have limited the options to three for the time being and may involve being on hold for periods of time rather than simply having an engaged tone when you can’t get through. Our patient group has approved the use of these options prior to go live.
Many thanks for your patience in advance while the new system is integrated into the Practice.
Did you know there are a range of free NHS routine vaccinations available? Watch our video to learn more about what immunizations you and your family need.
If you have a concern or complaint about a service you have received you can speak with any member of the team that you feel comfortable with. Hopefully they will be able to give you an explanation that you are satisfied with or they may refer your concerns to the Practice Manager who will speak with you at the time or if he is unavailable, he will make contact at his earliest opportunity.
If you are unhappy with the explanation you receive you may wish to make a more formal complaint, you can;
Speak with anyone in the practice that you feel comfortable with, they will document your concerns and you will be provided with a copy of what was said to check for accuracy
or
You can write to the Practice Manager, Mr Paul Atkinson.
If you have a complaint to make please do not be afraid to tell us how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put anything right that has gone wrong.
Alternatively you can complain to NHS North of Tyne directly.
If you contact the reception team they will be happy to give you a leaflet which fully explains our complaint’s procedure and gives contact details.
The Trust also operates a Patient Advice and Liason Service (PALS) which can often help resolve any problems before they become formal complaints and they cover issues outside the practice too, eg. Ambulance service and hospital complaints. Leaflets are available at the practice.
Please Click Here for more information on Alzheimer Society Services.
For More information on the Magic Memories event, please Click Here
Other services
Hypnotherapy
To view important and useful information in relation to hypnotherapy please click the following link;
www.hypnotherapy-directory.org.uk
Alcohol support
For more information on Alcohol Support, please Click Here
“Our purpose is to provide a responsive personal medical service to our patients in a friendly, caring way.”
“We aim to provide services that meet and wherever possible, exceed the standards set by the local and national healthcare bodies.”
“We consult with patients to find out their views on our services and constantly strive to do things better.”
As you may know, we have recently changed clinical system. For access to the new online ordering module, please call reception for your login information that will be sent to you on the same day or can be collected at the reception at any time. Many thanks.
The National Health Service does not pay for some services provided by GP’s and a separate fee will be charged for items such as:
- Private sick notes,
- Medical reports & examinations,
- Insurance forms,
- Holiday cancellation certificates.
Details of our current charges are advertised in the waiting area of the practice.
Please click here to view our page on our Annual Speak Up Survey.
Sometimes when you or your family are unwell, you may not need to make an appointment to see your GP (family doctor). Reception staff can place a direct referral to the Pharmacy and obtain an appointment on your behalf.
Please ask reception for details.